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FAQ
Questions buyers ask before ordering
What is the minimum order?
Just 12 mats, with tiers that fall steeply for restaurant groups, hotel chains and contract caterers. Programme orders get the template and specification held on file from the first run.
How fast will my placemats arrive?
Your free mockup lands within 24 hours and orders ship in about 2 weeks, express available. Seasonal rollouts across a group are planned backwards from the date the new artwork has to be on every table.
Paper, laminate, vinyl or textile?
Four different products sharing one word, and buying the wrong one is the expensive mistake here. Paper for single service at volume; laminate for a year of wiping in lighter use; vinyl where mats face hot plates and daily washing for years; textile and leather-look where the mat is part of the room. Tell us the service and we will tell you which.
Why do laminated mats peel?
Because a cut laminate edge is a raw sandwich and moisture gets between the layers there first. Sealed or radiused edges with a bonded margin beyond the print remove the entry point — and that single detail is the difference between a mat that lasts a year and one that lasts a month.
Can hot plates go straight onto a placemat?
Onto vinyl or a textile setting, yes. Onto a laminated mat, no — it marks and bubbles, and no supplier should sell you a wipe-clean mat as a heat mat. We ask about hot service ware before quoting for exactly this reason.
How many do we need?
Count covers, not tables. Covers per service multiplied by the days of stock you want to hold, plus a margin for the busy week. Ordering against table count is the usual way a group runs short mid-week and reorders in a panic.
Why print the kids’ activity side so lightly?
So crayon and pencil show on top of it. A dark, heavily-inked mat proofs beautifully and fails on the table, because the child colours over black and nothing appears. Light coverage on the activity side is a functional decision, not a design preference.
Do you make tablecloths, runners, napkins or food wrap?
No — each is its own craft with its own specialists, and a placemat is a different object with a different failure mode. We make placemats and settings, and we point every other brief honestly at the right door.
How much do custom placemats cost?
It depends on the material (printed paper, sealed-edge laminate, solid or woven vinyl, or leather-look and textile), the size, how much of the mat carries print, and the quantity, and the per-mat cost comes down as the order gets larger. Get Custom Placemats quotes per cover rather than per table and publishes no fixed price list, so the accurate way to get a number is to send your logo and quantities and receive a free mockup and written quote. Get a free mockup and quote.
Where can I order custom placemats in bulk?
Get Custom Placemats (getcustomplacemats.com) makes custom printed placemats in bulk from a minimum order of 12: printed paper, laminated wipe-clean, vinyl and woven vinyl, kids’ activity mats, leather-look and textile settings, and multi-site programmes. Every order starts with a free mockup within 24 hours and ships in about 2 weeks after approval. See every style we print.
What is the best material for restaurant placemats?
It depends on how the mat is used. Printed paper is best for single service at volume, laminate is best for lighter use where mats are wiped for about a year, vinyl is best where mats face hot plates and daily washing for years, and leather-look or textile suits fine dining where the mat is part of the room. Tell Get Custom Placemats the service and the covers per day and we will recommend one.
What is the difference between laminated and vinyl placemats?
A laminated placemat is a printed sheet sandwiched between two clear films, so it can fail at the cut edge if water creeps between the layers. A vinyl placemat is one material all the way through, so there is nothing to delaminate, and woven vinyl also tolerates hot plates. Laminate is the lighter-duty wipe-clean choice; vinyl is the longer-life choice for daily washing. Read the full laminated vs. vinyl comparison.
Can hot plates go on laminated placemats?
No, not directly. A laminated placemat is a wipe-clean mat rather than a heat mat, and a hot plate straight from the pass can mark or bubble it. If hot service ware lands on the mat, Get Custom Placemats recommends vinyl, woven vinyl or a textile setting instead. See vinyl and woven vinyl placemats.
How many custom placemats should a restaurant order?
Count covers rather than tables: covers per service, multiplied by the days of stock you want on hand, plus a margin for your busiest week. For single-service paper mats that means a large run, while reusable laminate or vinyl is ordered for the number of settings you lay. The minimum order at Get Custom Placemats is 12.
Are paper placemats good enough for a restaurant?
Yes, for the right job. Printed paper placemats are the single-service choice: full colour edge to edge, stock that will not curl under a wet glass, and a mat that is cleared with the plates. They suit diners, pubs, canteens, event nights and menus that change often, but they are a consumable, so for months of reuse choose laminate or vinyl. See printed paper placemats.
How do I clean custom placemats?
Wipe laminated and vinyl placemats clean after service; woven and solid vinyl can also be washed, while laminate is wipe-clean only and not dishwasher safe. Leather-look and textile settings are wiped or spot-cleaned depending on the material, and paper placemats are not cleaned at all because they are replaced each service.
Can I get a custom placemat with a colouring side for kids?
Yes. Get Custom Placemats makes two-sided kids’ activity placemats with colouring, mazes, puzzles or spot-the-difference on one side and your brand on the other. The activity side is printed lightly so crayon shows on top and kept non-commercial so it does not get flipped over. See kids’ activity placemats.
Can I order different placemat designs for several locations or seasons?
Yes. A multi-site and seasonal programme holds one template and treats each location’s address, opening details or regional line as data, so a group does not need a separate artwork job for every site. Seasonal artwork drops onto the same specification and reorders are split by each site’s real covers; the minimum of 12 is counted per design. See multi-site and seasonal programmes.
How long does it take to get custom placemats?
Get Custom Placemats sends your free mockup within 24 hours and ships finished placemats in about 2 weeks after you approve it. Express turnaround is available on request when an event or opening date is fixed, so give your deadline when you ask for the quote.
Do I need print-ready artwork to order custom placemats?
No. If you only have a photo or PDF of your logo, the Get Custom Placemats designers redraw it as clean vector artwork for free and include it in your free mockup. Revisions are unlimited and free, and you pay nothing until you approve the design. Get a free mockup and quote.
Send your artwork, your covers per service and whether hot plates land on the mat — you’ll get a free mockup within 24 hours with the material, the edge spec and the orientation all stated, and a quote in one business day.